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Privacy Policy

Last updated: September 23, 2026

This policy explains what personal data we collect when you use EZ Phone Help, why we use it, who we share it with, how long we keep it, and how to use your rights. It applies to ezphonehelp.com and the member dashboard.

1. Who we are

EZ Phone Help is run by Ezekiel, a sole trader based in Australia, trading as EZ Phone Help. We decide how and why your personal data is used, which makes us the data controller under the GDPR and UK GDPR.

Ezekiel (trading as EZ Phone Help)
2 Maple St, Parkside QLD 4825, Australia
Email: support@ezphonehelp.com

For privacy requests, email us with the subject "Privacy request". Our trader details are also on the legal notice.

2. What we collect

  • Account details: your name, email address, and account ID. Your password is handled by Clerk, and we never see it.
  • Membership and access: the access link you registered with, when you joined, and whether your access is active. YouTube / Google takes the membership payment, so we never receive your card details.
  • Course activity: lessons completed, quiz results, certificates, the guides and tools you open, and perk unlocks. For members in the EEA and UK, this includes the time you asked for immediate access to digital content.
  • Support requests: the topic, lock type, device model, subject, message, and reference number.
  • Unlock AI chats: the messages you send and the replies, plus usage records (model, token counts, cost) and any fair-use pause.
  • Device and approximate location: country, region, city, timezone, and language taken from your IP address and browser, plus your browser, operating system, and device type. We store a one-way hash of your IP address, never the address itself.
  • Sign-in security data: Clerk processes your IP address, device, and session details to keep your account safe.
  • Analytics: where analytics is on, Vercel Analytics records the pages you visit, the referring page, and your country, browser, and device type. It uses no cookies and identifies visits with a hash that resets every 24 hours.
  • Your emails to us, and any details you choose to include.
  • Older intake answers: some records include answers to a device intake form we no longer use, such as phone model, carrier, and IMEI.

We collect this from you, automatically from your browser when you use the site, and from Clerk when you create or update your account. We don't receive data about you from YouTube, although your public channel name may appear in our channel's member list.

You need to give us an email address to create an account. Without it, we can't give you the course. Everything else you share, such as support details or AI messages, is up to you.

3. How we use it, and our legal bases

If you are in the European Economic Area (EEA), the UK, or Switzerland, the law asks us to name a legal basis for each use of your data. Here they are.

  • Create and run your account, and give you the courses, certificates, and member perks. Legal basis: Contract
  • Answer your support requests. Legal basis: Contract
  • Run Unlock AI and apply its fair-use limits. Legal basis: Contract, and our legitimate interest in preventing abuse and controlling costs
  • Keep the platform secure, stop account and access-link abuse, and keep audit records. Legal basis: Legitimate interests (security and fraud prevention)
  • See how members use lessons and tools so we can improve them. Legal basis: Legitimate interests (improving the service). You can object at any time.
  • Website analytics with Vercel Analytics. Legal basis: Consent in the EEA, UK, and Switzerland. Legitimate interests elsewhere, with an opt-out.
  • Record your request for immediate access to digital content (EEA and UK). Legal basis: Legal obligation, and our legitimate interest in keeping proof of it
  • Meet legal duties and handle disputes or legal claims. Legal basis: Legal obligation and legitimate interests

When we rely on legitimate interests, we have weighed them against your rights, and you can object. We don't make decisions about you based only on automated processing that have legal or similarly significant effects. Unlock AI has automatic fair-use limits that can pause the chat for a short time.

4. Unlock AI

When you chat with Unlock AI, your message and recent chat history go through OpenRouter to an AI model hosting provider, which generates the reply. We set OpenRouter to use only providers with a zero data retention policy, so your messages aren't stored or used for training there, and to skip providers located in China.

Please don't share passwords, ID documents, payment details, or other sensitive information in the chat. You can clear your chat history at any time from the chat screen.

5. Who we share it with

These service providers process data for us under contract, only to run EZ Phone Help:

  • Clerk, Inc. (USA): Sign-in, account management, and account security.
  • Vercel Inc. (USA): Website and server hosting, location headers used for security and regional notices, and Vercel Analytics where analytics is on.
  • Neon (USA): Our PostgreSQL database, which stores account, course, support, and activity records.
  • OpenRouter, Inc. (USA): Passes Unlock AI messages to an AI model hosting provider to generate replies.

These companies act independently, under their own terms and privacy policies:

  • YouTube / Google: sells and bills the channel membership, and processes your payment.
  • Unlockzy: if you use the member perk, you sign up with Unlockzy directly. We don't send your personal data to them.

We may also disclose data when the law requires it, to protect our rights or someone's safety, or to a buyer if the business is ever sold. We don't sell your personal data, and we don't share it for targeted advertising.

6. International transfers

We are based in Australia, and our service providers store and process data mainly in the United States. Our website runs in Vercel's Washington, D.C. region. Australia has no EU adequacy decision, and the United States has one only for companies certified under the EU-U.S. Data Privacy Framework.

Where the GDPR or UK GDPR applies, we rely on our providers' Data Privacy Framework certification (including the UK Extension and the Swiss-U.S. framework) where they have it, and otherwise on the European Commission's Standard Contractual Clauses with the UK Addendum. Email us for a copy of the relevant safeguards.

7. How long we keep it

  • Account details, membership status, course progress, certificates, perk unlocks, and consent records: Until you delete your account. Deletion removes them from our database within 24 hours, and backup copies roll off within 30 days.
  • Activity events, guide views, and your device and location profile: 12 months, then deleted automatically
  • Unlock AI chats and usage records: 12 months, or sooner if you clear your chat
  • Support requests: 24 months after you send them
  • Answers from our retired device intake form: 12 months
  • Emails with our support team: As long as needed to handle your request, and no longer than 24 months
  • Hosting logs kept by Vercel: A short period set by Vercel, usually a few days

We may keep data longer if the law requires it or while a dispute is open. We may also keep statistics that no longer identify you.

8. Cookies

We use essential cookies to keep you signed in and remember your settings. Visitors in the EEA, UK, and Switzerland choose whether to turn on analytics. Everywhere else, analytics is on by default and you can turn it off. We treat a Global Privacy Control signal from your browser as a "no". The Cookie Policy lists every cookie, and you can change your choice under Cookie settings in the site footer.

9. Your rights

Depending on where you live, you can:

  • get a copy of your personal data (access)
  • have incorrect data corrected
  • have your data deleted
  • limit how we use it (restriction)
  • receive your data in a portable format
  • object to uses based on legitimate interests, including analytics
  • withdraw consent at any time, without affecting earlier use

Do it yourself

  • Update your name in your account settings (click your avatar in the dashboard).
  • Delete your account under Account settings, then Security, then Delete account. This also deletes your account, course, support, and AI records from our database.
  • Clear your Unlock AI history from the chat screen.
  • Change your analytics choice under Cookie settings in the footer.

Ask us

For anything else, email support@ezphonehelp.com from the address on your account, with the subject "Privacy request". It's free. We reply within one month, and may extend that by two more months for complex requests, telling you why. We may need to confirm your identity first.

Complaints

Please contact us first so we can try to fix it. You can also complain to a data protection authority: in the EEA, the authority in your country; in the UK, the Information Commissioner's Office; in Switzerland, the FDPIC; in Australia, the OAIC.

10. United States privacy rights

If you live in California or another US state with a consumer privacy law, this section applies too. In the last 12 months we collected identifiers (name, email, account ID, hashed IP address), commercial information (membership status), internet activity (pages, guides, and tools used), approximate location, and account login details, for the purposes and from the sources described above.

We don't sell or share personal information for cross-context behavioral advertising, and haven't done so in the last 12 months. We use account login details only to run your account. You can ask to know, access, correct, or delete your information by emailing us. You can use an authorized agent, and we won't treat you differently for using your rights. We honor Global Privacy Control signals.

11. Australia

We handle personal information in line with the Australian Privacy Principles. You can ask to access or correct your information at any time. If you're not happy with how we handle a complaint, you can contact the OAIC (link above).

12. Children

EZ Phone Help is for adults. YouTube channel memberships require you to be at least 18, and we don't knowingly collect data from anyone younger. If you think a child has given us personal data, tell us and we will delete it.

13. Security

We use encrypted connections (HTTPS), store IP addresses and access tokens only as one-way hashes, verify webhook signatures, and limit admin access to the site owner. No system is completely secure. If a breach puts your rights at risk, we will tell you and the relevant authorities as the law requires.

14. Changes to this policy

We will update the date at the top when this policy changes. For significant changes, we will also post a notice on the site or email members.

Questions? Contact us or email support@ezphonehelp.com.