Terms of Service

1. About these Terms

These Terms are an agreement between you and Ezekiel, a sole trader trading as EZ Phone Help ("we" or "us"), of 2 Maple St, Parkside QLD 4825, Australia. By joining the membership, creating an account, or using the site, you agree to them. If you don't agree, please don't use the site.

2. What you get

EZ Phone Help is an online course. Members get guides, step-by-step lessons, quizzes, practice tools, software links, the Unlock AI study assistant, and member perks for four lock types: carrier locks, Activation Lock, IMEI blacklists, and Android FRP.

We teach you the steps. We don't perform unlocks for you, sell unlock codes, or guarantee any result. Some locks can only be removed by the carrier, the manufacturer, or the previous owner.

3. Membership and billing

• Access comes with the EZ Phone Help channel membership on YouTube (Access Unlock Tools/Tips), currently $7.99 per month.
• YouTube / Google sells and bills the membership as the merchant of record. YouTube's paid terms apply to the payment, and Google may add VAT or local tax. We never see your card details.
• If the price changes, YouTube shows the new price before you are charged it.

4. Access and your account

• After you join, the members-only post on our YouTube channel's Posts tab links to account setup.
• You must be at least 18 and give accurate details. Your account is for you alone, so don't share it or your access link, and keep your password safe.
• We may suspend or close accounts that break these Terms.

5. Cancelling

You can cancel anytime in YouTube at youtube.com/paid_memberships. Cancelling stops future charges, and YouTube's refund rules apply to fees already paid. When your membership ends, we may end your course access. You can delete your account at any time in your account settings.

6. Right of withdrawal (EEA and UK)

If you are a consumer in the EEA or UK, you usually have 14 days to withdraw from a distance contract. Because YouTube sells the membership, withdrawal and refund requests for the fee go to YouTube / Google under its terms.

When you open the course or a premium resource, you ask us to supply digital content straight away, and you acknowledge that you lose the right of withdrawal once access begins. Where the law requires it, we ask you to confirm this before access starts. If you think something went wrong, contact us.

7. Your consumer rights

Our services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or changes those guarantees, or any other consumer rights you have under the laws of the country where you live.

8. Acceptable use

Use the course only on devices you own or are authorized to service. You must not:

• use the course to get into a lost or stolen device, or one you have no right to use
• share your account or access link, or resell or republish the course materials
• try to break into, overload, or scrape the site, or misuse Unlock AI
• break the law or a third party's terms, such as your carrier contract

9. Course content and Unlock AI

We work to keep lessons accurate, but carriers, Apple, Google, and device makers change their processes, so some steps may be out of date. Unlock AI answers can be wrong. Check important steps against official sources before you act.

10. Third-party services

The course links to YouTube, carrier and manufacturer portals, software vendors, and Unlockzy. Other companies run these under their own terms. Unlockzy is an independent platform: if you use the member perk, any unlock job there is between you and Unlockzy. We aren't responsible for third-party services.

11. Intellectual property

We and our licensors own the site, the course materials, and the branding. While you are a member, you get a personal, non-transferable license to use them yourself.

12. Liability

We provide the course with reasonable care and skill. To the extent the law allows, we aren't liable for indirect or consequential losses, or for damage or data loss caused by following a step on a device, and our total liability to you is limited to the membership fees you paid in the three months before the claim.

None of this limits liability that the law doesn't allow us to limit, including your consumer guarantees, liability for death or personal injury caused by negligence, and liability for fraud.

13. Changes to these Terms

We may update these Terms, for example when the product or the law changes. We will change the date at the top and post a notice on the site for significant changes. If you keep using the site after that, the new Terms apply.

14. Governing law

These Terms are governed by the laws of Queensland, Australia, and the courts of Queensland can hear disputes. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and can bring a claim in your local courts.

15. Contact

Email support@ezphonehelp.com. Our full trader details are on the legal notice, and the Privacy Policy explains how we handle your data.